Article 1 (General)

1. “My Concierge Japan” (Langnop Co., Ltd.)“ is an acting customer service representative on behalf of "Komago" . Referred to as "our company" below, My Concierge Japan understands the importance of Personal Information. We pay close attention and carefully manage the personal information of our users.

2. Our company takes responsibility to ensure the protection of user information and have established, maintain and continue to follow the policies included below.
We endeavor to protect Personal Information through our compliance with the Japan Act on the Protection of Personal Information and our Privacy Policy, and by appropriately managing the Personal Information of our users. We continually observe the laws and ordinances as well as other required criteria with regard to the care of personal information of users.

Article 2 (Personal information)

1. According to this privacy policy “personal information” pertains to any information relating to the care of personal information and information relevant to the identification of the user, such as name, address, phone number, email address, and any other information to which the person may be specifically identified (other information which may be collected to easily identify the specific user).

Article 3 (Personal information gathered)

1. Our company uses fair and legal means to gather personal information and does not use any methods that are illegal, unfair or inconsistent with the will of the user.

2. In the case of personal information being gathered, notification will be given to user on how the information will be used. Notice shall be furnished of the intended purpose of those uses at the time that the said information is acquired.

Article 4 (Use of cookies)

1. In order to provide you with product and styling recommendations and improve our services to you, we will also collect and use customer identifying information, site browsing/action history and computer/connection information, including such information obtained via Cookies* (collected information may contain, but is not limited to, customer Personal Information).

2. We may also collect other information which may be collected via conventional internet technologies and use such data for analysis.

*What are Cookies?
"Cookies" are a technology used on computers (hard drives) to record and manage information about customers visiting web pages. Some of our web pages use Cookies in order to allow our customers to browse our web pages more conveniently. You may choose to block the use of Cookies by changing the Cookies settings on your web browser which will result in the complete inability of our company to use any cookies. However, in the event that you choose to block the use of Cookies by changing the Cookie settings on your web browser, some or all services may be unavailable. Additionally, in order to optimize our web pages, Cookies will also be used to examine usage by our customers but cannot be used to identify an individual.

Article 5 (How personal information is used)

1. Our company may use personal information gathered for the following purposes outlined below:
(1) Responding to, confirming and archiving inquiries, reservations, consultations, repairs and other support concerning the user, or a third party with which the user had given consent to.
(2) Responding to the users request for an estimate, as well as any data sent, such as bills, written estimates, products, services, and campaigns via invitation letters, e-mail or other means.
(3) Regarding requests for opinions or thoughts with respect to our services, in addition to instances where information is provided to the user with regard to our services.
(4) Regarding warnings or cautions for user actions that violate the agreed rules of the site, or any other actions that may threaten a user.
(5) Regarding requests for a user to fulfill their liability as a user, or liabilities the user has towards our company.

Article 6 Provision of Personal Information to third parties

(1) We will not provide Personal Information to any third parties except in the following cases:
• In the event you have agreed to the provision of your Personal Information.
• Where required by applicable laws or regulations.
• In the event it is necessary for the preservation of life, body or property, and the relevant consent(s) cannot be easily obtained.
• In the event of a request of disclosure of information from a government/public institution such as the police, prosecutor, court, or consumer information center.

Article 7 (Management of personal information)

Our company maintains the accuracy of and safely manages personal information. For the purpose of preventing the loss, damage, alteration, leak, etc. of personal information, the Company takes appropriate information security measures. The company however assumes no responsibility and is not liable for any loss, damage, leak, alteration, falsification, etc. of personal information that may occur.

Article 8 (Maintenance of accurate and up to date personal information)

1. In order to fulfill the necessary requirements of Article 5 (How personal information is used),
we try to keep up to date accurate personal information of the user.

Article 9 (Inquiries regarding display, correction, addition, deletion and/or termination of use of Personal Information)

Upon request for display, correction, addition, deletion and/or termination of use of personal information, we will respond within a reasonable period of time to such requests upon confirming the identity of the person through prescribed procedures.

Article 10 (Modifications on how personal information is used)

1. Changes to the original privacy policy such as modifications on how personal information is used, or how personal information is managed, will only come into effect after the altered privacy policy is posted on the site.

Article 11 (Exemption of liability)

1. Our company bears no responsibility/liability whatsoever if any personal information is acquired by another party under the following circumstances:

(1) If it is revealed that the user utilized a function or other means not available by us which results in personal information being leaked.
(2) If it is confirmed that a user gave their personal information or consent for their personal information to be used by a third party.
(3) The personal information was acquired from a third party website, and the link to the third party website was provided on our site.

2. The links provided on our site are provided as a convenience and we do not control those sites or their privacy practices which may differ from ours.
We do not endorse or make any representations about any third party sites that may be accessible through the site.
We do not assume any responsibility from any of information provided on other websites from links posted on our website. The user assumes responsibility for his/her personal information when accessing a third party site from a link on a website.
We encourage you to review the privacy policy of any company before submitting your personal information.
The personal data you choose to give unrelated third parties is covered by their privacy policies, not this privacy policy.

Article 12 (Management representative)

Komago
My Concierge Japan (Langnop Co., Ltd.)